Policies

Thank you for choosing Mane Street Georgetown! We appreciate the opportunity to make sure you love your look.

24-Hour Cancellation Policy

We value your time and ours! To ensure we can accommodate all our guests, we kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations made less than 24 hours in advance will result in a 50% charge of the scheduled service, which will be required before booking your next appointment.

Thank you for understanding and supporting our salon policies!

No-Show / No-Call Policy

If you miss your appointment without providing prior notice (a “No Show – No Call”), a 100% fee of the scheduled service cost will be charged. This fee must be paid in full before booking your next appointment.

Satisfaction Policy

At Mane Street Georgetown, we are committed to ensuring every guest leaves feeling confident and happy with their service. If, for any reason, you are not completely satisfied, please reach out to us within 48 hours of your appointment. We’ll gladly schedule a complimentary adjustment service within two weeks of your original visit.

Please keep in mind:

Certain services may not be eligible for a complimentary adjustment due to their nature, and additional charges may apply in specific cases.
This policy covers adjustments to the original style or color requested, not changes to your initial service choice.
If more than 48 hours have passed since your appointment, or if you have had your hair serviced elsewhere before contacting us, any corrective services will be charged at the full service price.
We do not offer monetary refunds for services provided.

Retail Product Exchange Policy

At Mane Street Georgetown, we stand behind the quality of every retail product we offer. If you’re not completely satisfied with your purchase, we’re happy to exchange it for another product that better suits your needs.

Please note:

Exchanges apply to retail products only and must be made within 30 days.
We do not offer refunds.
Services are not eligible for exchange.

Thank you for supporting Mane Street Georgetown! We’re always here to help you find the perfect products for your hair care routine.

Allergies, Sensitivities & Scalp Concerns

Every guest is different, and so is the way their skin, scalp and hair may respond to professional products. Even products formulated with carefully selected ingredients can cause sensitivity or an allergic reaction in certain individuals.

At Mane Street Georgetown, we intentionally chose to partner with Davines because its approach to beauty aligns closely with our own standards. Davines products are primarily made in Italy and formulated in accordance with European cosmetic regulations, with a strong emphasis on ingredient transparency, product safety and responsible formulation. Davines is also a Certified B Corporation, reflecting a broader commitment to environmental and social responsibility.

However, no professional hair or beauty product can be guaranteed to be free from potential allergens for every person. Individual sensitivities can vary greatly, and allergies can develop or change over time — even if you have previously used a product or received a similar service without experiencing a reaction.

If you have a known or suspected allergy, sensitivity, previous reaction, or concern about an ingredient, you must let our team know before your service. This includes, but is not limited to, sensitivities to hair color, fragrance, essential oils, preservatives, adhesives or other cosmetic ingredients.

Allergy Waiver

For the safety of our guests and our team, any guest with a known or possible allergy or sensitivity is required to complete our Allergy & Sensitivity Waiver before receiving services at Mane Street Georgetown.

Please provide as much information as possible regarding known allergies, previous reactions and any ingredients or products you have been advised to avoid.

Completing the waiver does not guarantee that an allergic reaction will not occur.

Required Patch Testing

Based on the information provided, the service being performed, product manufacturer instructions, or concerns identified during your consultation, Mane Street Georgetown may determine that a patch test is required. If we require a patch test, it must be completed before we will perform the applicable service.

A minimum of 48 hours must pass between the patch test and the applicable salon service. We will not perform the service before the full 48-hour observation period has passed.

During this time, you are required to monitor the area where the product was tested and pay close attention to how your skin responds. This includes watching for redness, itching, irritation, swelling, burning, discomfort, rash or any other unusual change or reaction.

If you experience any reaction during the 48-hour period, you must notify Mane Street Georgetown before your appointment. Please do not wait until you arrive at the salon to disclose a reaction.

A patch test and 48-hour observation period cannot guarantee that a reaction will not occur during or following a full service. If there is a reaction to the patch test or we otherwise have concerns about proceeding safely, Mane Street Georgetown may decline or postpone the service and may require medical clearance before proceeding.

Allergy & Sensitivity Waiver

Scalp & Hair Concerns

If you experience scalp sensitivity or have specific scalp concerns, please discuss them with your stylist during your consultation.

We also carry Davines Naturaltech, a specialized line created to support a variety of scalp and hair needs. Naturaltech combines professional cosmetic care with targeted products designed for concerns such as dryness, excess oil, fragile hair and scalp discomfort. Our team can help determine whether a Naturaltech product or treatment may be appropriate for your individual hair and scalp needs.

Naturaltech products and salon treatments are cosmetic and are not intended to diagnose, treat or cure a medical condition. If you are experiencing persistent irritation, inflammation, sores, unexplained hair loss or another medical concern involving your scalp or skin, we encourage you to speak with a physician or dermatologist before receiving a salon service.

Please Talk to Us

Your comfort and safety are an important part of every consultation at Mane Street Georgetown. Please tell us about any allergy, sensitivity, previous reaction or concern — even if you have received the same service or used the same product before without an issue.

The more information we have before your appointment, the better we can thoughtfully select products and services for your individual needs.